A friend of mine (we shall call him M) had some IT problems. M was having an issue downloading a file off of Norton's online backup of his files. So he called their customer service and got on the line with tech support. The tech support guy immediately asked to take over his computer remotely and M complied. The tech support guy proceeded to do some pretty inappropriate things. He closed up M's work, some it it school work, without permission. He went through M's browsing history, even though that wasn't needed. Finally he went through M's files, and opened up some very private files (yeah you know those files). And in the end, he DIDN'T EVEN SOLVE THE PROBLEM!

M has contacted Norton but they have brushed it off. Does anyone have an experience with this or have heard/read of it? Is there a way to appropriately handle it?