Hidden Maryland: Baltimore Carmelite Monastery

".... In a quiet room overlooking a courtyard, Sister Robin Stratton, 73, sits down to answer the phones. People call in all the time, she says, with prayer requests or simply to share their burdens. She tries to listen well.

Her favorite caller, she says, was a lady who simply said, “I’m out of hope. Can you hope for me?” The two prayed together. The woman kept calling. Fifteen years later, they’re close friends though they’ve never met."