I really don't have a post for you all today. The new Moto X dropped yesterday, along with some more stock of the Moto 360 and I've been trying to place my order for both since 11 AM CST. Apparently I'm not alone in still not being able to do so.
So my focus is obviously on everything Motorola right now.
This post will have some useful info, but it's also just a wee bit more on the venting side of things for once.
First off, the new Motorola phone customized via the Moto Maker site is insane! The choices! Since there were so many issues yesterday I ended up having to change my phone repeatedly because I'd try it customized one way and I'd receive a "sorry, that item is no longer available" message upon attempting to checkout. I'd try another way and same thing. Over and over til I hit something that didn't get that message, I'd just get a new one that was the equivalent of "fuck you, bangishotyou".
Rather than list all the options, I'm going to share some screenshots so you can see them all for yourself.
One really important thing for anyone thinking about getting their Pre-Order in. DO NOT add a case just yet. At least not for this step. Pre-Order items and items currently in stock MUST be ordered separately. That's not a me telling you how you should probably do it thing, that's a Motorola telling you how to place your order thing. If you try to order both at the same time it won't let you and you'll have to remove the case from your order. This can cost you valuable time. Or at least it did yesterday when it was me against everyone else. (And a lot of people ran into that problem and promptly went from "I got this" to "OMG WHAT DO I DO?!?!" and then we all blew a collective gasket.)
In regards to storage capacity, as you can see above there is no 64 GB option as there eventually was with the Moto X (1st Gen.), does that mean it isn't coming or there won't be one at all? No clue. But my advice to anyone interested in the device at the moment is to spring for the 32 GB option. Better to have the storage space and not need it than need it and not have it.
That last one is your final step before you get to actually making the really important (financial) choices regarding your phone.
And now, some more options once you've chosen your phone.
For those wondering, the GSM Unlocked (aka Pure Edition) version of the device will work with both T-Mobile and AT&T SIM cards. Also, it will come bloatware free. Currently we are unsure about the carrier specific branded versions, so if you're going to pay the full off contract price be sure to get the GSM Unlocked version. By doing so you also cut out the middle man in a very important way, your updates are no longer provided or handled by the carrier (to dole out as they see fit). You get them straight from Motorola, who has been phenomenal when it comes to rolling out updates for their devices. No one even remotely comes close to touching them on that, at least no one who isn't Google (and Google beats them naturally).
Onward and upward as they say though. Time to get to that Shopping Cart and see what the damage is!
If you elect to add the Moto Care Accident Protection (which you really should, because this is an expensive device and accidents do happen and you can see all that it covers and does for you there in that second picture) then that'll be an additional $85 on top of the price of the phone. For the total price, see the pic below of my current shopping cart in Chrome.
You can also see the options I've chosen for my phone, which is the order I've been trying to place since yesterday.
Note that message at the top. That is something that has been seen for anyone attempting to pay with financing since yesterday. On a related note, if you see that message do not worry. It doesn't mean your credit is shot to shit. I minutes ago got off the phone with a very helpful Motorola Financing Representative by the name of Pinky (ma'am if you somehow see this I just want you to know that you were beyond helpful and awesome! someone give that lady a raise!), she informed me that Motorola is aware of the message that people are seeing and that they are working on the issue. It is not an issue with those seeing it or their Motorola Credit. It's an issue on Motorola's side and they are working on it. "Just keep trying." That was what I was told, which naturally I've been doing for almost 24 hours now. Incessantly. Every minute. Cause damnit I want a new Moto X! [composes self] Ahem! What was I saying?
Oh yeah, the damage. So after choosing the 32 GB model and adding Moto Care Accident Protection your total will be $634.99. Motorola is offering free shipping for all orders over $75, so there will be no shipping fees. However, there are two certainties in life. Death and taxes. One of those applies here. For those of us still trying to get our order in it might feel like the correct one would be "death", but that is not the case. It is most assuredly taxes, which added in bring the total price of the order to $669.37.
As for when it'll ship and be in your hands, that's really anyone's guess. Some people are saying they'll have it by September 26th, others are saying the date you can see in my final screenshot there which is October 13th. Doesn't matter when you got your order in, shipping and delivery times are all over the place.
In related news, they had the Moto 360 in stock. Might still have it, I'm more focused on the phone now. But at last check, when I had the 360 in my shopping cart, the shipping date is also showing October 13th. Try and get an order in if you want on that. Personally, I want to have a confirmation on my phone order before I do one for the watch. Was deadset on the latter til I kept seeing issues while ordering yesterday at which point I said "fuck it" and decided to console myself with a shiny, new Moto X. Because that's how I roll. : )
As for the ranting part of this: You had one job, Motorola!
Do companies not learn? Scratch that. They don't. As a guy who tends to order devices like this on Day 1 I can confirm that. It's happened to Google, Apple and everyone. They release new devices and it's like they forget people want them. Tech enthusiast, soccer moms and every single other person in between.
What happens then? Websites crash or load very slowly. Shopping carts change without user intervention. (A number of users yesterday were reporting that their phones' options were changing in their carts yesterday.) Orders don't process. (I can't tell you how many people were complaining online and on various Android related websites about orders not being processed and then receiving emails confirming their orders.) Payment difficulties. (See previous remark in parenthesis. People were switching cards left and right trying to get one to go through. A number gave up entirely.) And so on and so forth. (Look at me, 24 hours now and Motorola still hasn't worked out their Moto Credit customers' issue)
Goddamnit guys, get your act together!
As far as usual Android Wednesday Update stuff goes though: Google Docs, Sheets, Sheets and YouTube were all updated this week. Mostly bug fixes and performance improvements, which translates to "nothing the average person will notice or care about".
Touchless Control from Motorola has officially become Moto Voice, bringing support for the 360 (when active, only the watch will respond to your voice) and support for the Moto X (1st generation), Droid Uldra, Droid Mini and Droid Maxx. By support I don't mean any of the fancy Moto Voice Moto X 2nd Generation features, just support for the Moto 360 part of things on those older devices.
Beyond that I got nothing. No new apps or anything I've tried out recently. More and more though I'm really glad I picked up an Android Wear device, my LG G Watch. More apps are coming to said devices and with more and more use you really just how useful it can be. You check your phone less and you notice the hit you no longer take on battery life because of it. You also are no longer tempted to check your phone while driving, because let's not lie here: everyone does it. Short of people who have devices setup for Touchless Control (like the Moto X) or vehicles that enhance the features of a given device and effectively give you the same abilities via the car's hardware itself. You feel your wrist vibrate slightly and you turn your arm just a bit (since it's likely already on the steering wheel) and see what's up. You say the magic words and get a response out and that's it. No more fiddling with a phone, which is a serious no no (and definitely one reason I'm trying to get all my immediate friends and family to switch over to using a Moto X... Touchless Control FTW!).
So anything anyone wish to discuss or ask? Any of you get any orders in yesterday or today? If so, bite me!
UPDATE! Holy hell! Punit Soni is officially leaving Motorola! (That's a link to his G+ post on his leaving, you really should read it.)
For those who are unfamiliar with who he is, he is the VP of product for Motorola and he is largely the man responsible for turning Motorola around and making them the great company (with amazing products) that myself and numerous others have come to know and love. To quote Android Police, "He made it a point to essentially bring Motorola back from the dead where customers were concerned - timely updates and a good consumer experience were his top priority. And he delivered."
That he most certainly did. He has to be one of the few higher ups in any company (besides John Legere from T-Mobile) who you could personally contact with any question or concern and he would personally address you and it.
Goddamn. This is some insane news and really doesn't bode well with the change in ownership from Google to Lenovo, at least those are my thoughts on the issue.
In semi-related news, all Moto Maker customized devices are still being made in the Texas factory (that is going to be shut down once Lenovo takes full ownership of the company). That's good news for turn around on any orders made through the Moto Maker website.
I'm kind of blown away though by Soni's leaving. The news has come out of the blue, so I guess we'll have to just wait and see what comes of this.
UPDATE 2! Ah yes, it has happened again. The option I want (black front) was listed as no longer available. That's been happening on and off since yesterday, the minute I switched to the white front I was able to almost get my order in. Naturally they're still experiencing issues taking orders.
UPDATE 3! So I just ended another chat with Motorola (via their Moto Help app, available exclusively on Motorola devices) and I received the same news as yesterday with a bit more info. Their website is getting slammed, keep trying to get your order in though. Also, much like God's Final Message to His Creation, Motorola says, "We apologize for the inconvenience." (That's a So Long, and Thanks for All the Fish reference for you all.)
Or to put that in slightly more hilarious terms...
UPDATE 4! It's working! Get your orders in! Go, go, go! Placed two just now with no issues. One for the new Moto X and one for a case. and screen protector for it. Oh and the Moto 360(silver/gray) is still in stock. So anyone wanting that should get an order in ASAP.
UPDATE 5! I've had a handful of online friends message me and say the site is acting up again and I can confirm this myself. I tried getting in an order just now (7:52 AM 9/18/2014) for the Moto 360 and when I go to my cart things are a mess again. No date give for Availability and no clear description of the item I'm trying to purchase (either Gray Leather or Black Leather). Not too mention how many times I've seen "oops... we can't find the page you're looking for" in my attempts to test out just how bad things are this morning. I hadn't seen that at all until today.
My best advice for anyone still trying to get an order in is to keep trying.
Also, for the record, the black Moto 360 is for all intents and purposes sold out. That's the message I received last night when the site was functioning properly and based on what I'm seeing today it's the same now. Try adding a black one to your cart and things get weird. The silver/gray (aka "stone leather") one is in stock though. (Although no word on when you'll receive it, which is the only thing keeping me from hitting Process Order this morning.)